FAQ

– How do I return my order?
You can request a return through our self-service system. Quick and easy.

– How do I know my order is confirmed?
You'll get an email once your order is confirmed.

– I want to cancel or return my order, how long does it take?
Once you submit the return form, allow 1–3 business days for processing.

– I contacted support, when should I expect a reply?
We usually reply within 24–72 hours.

– When will I receive my order?
Orders ship on business days. Delivery takes 1–2 business days.

– How can I follow restocks, new drops, and track rewards?
Sign up for our newsletter and create an account to access rewards and stay in the loop with FROM MARS.